Privacy Policy

1. Introduction

pub204 ("pub204," "we," "us," or "our") operates an online gaming platform accessible at pub204.com, offering casino games, slots, bingo, fishing games, sports betting, and related services to players in the Philippines and other permitted jurisdictions. In the course of providing these services, pub204 collects and processes personal data about our players and website visitors.

This Privacy Policy ("Policy") describes how pub204 collects, uses, stores, shares, and protects your personal data. It also explains the rights you have in relation to your personal data and how you can exercise those rights. This Policy is incorporated into and forms part of the pub204 Terms & Conditions.

pub204 is committed to handling your personal data responsibly and in compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. We take our obligations as a personal information controller seriously and have implemented appropriate technical and organizational measures to protect your data.

2. Personal Data We Collect

pub204 collects personal data from you in several ways: directly when you provide it to us, automatically when you use our platform, and from third parties where permitted by law. The categories of personal data we collect include:

2.1 Registration & Account Data

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Email address and mobile number
• Username and encrypted password
• Residential address (province, city, barangay)
• Nationality and country of residence

2.2 Identity Verification (KYC) Data

• Government-issued photo identification (e.g., Philippine passport, SSS ID, UMID, driver's license, PhilSys national ID)
• Proof of address documentation
• Selfie or liveness verification image (where required)
• Source of funds documentation (where required for large transactions)

2.3 Financial & Transaction Data

• GCash or PayMaya registered mobile number and account name
• Bank account name and last four digits (for BPI, BDO, Metrobank transfers)
• Deposit and withdrawal history
• Transaction amounts, dates, and reference numbers

pub204 does not store full payment card numbers, CVV codes, or GCash/PayMaya PINs. These are handled exclusively by our certified payment processors.

2.4 Gaming Activity Data

• Game session history, wager amounts, and outcomes
• Bonus and promotion usage
• Responsible gaming tool settings (deposit limits, session timers, self-exclusion status)

2.5 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Pages visited, features used, and time spent on the platform
• Login timestamps and session duration
• Cookie identifiers and similar tracking technologies

2.6 Communications Data

• Live chat transcripts and support ticket content
• Email correspondence with pub204
• Survey responses and feedback submissions

3. How We Use Your Personal Data

pub204 uses your personal data for the following purposes:

• Account creation and management: To register your pub204 account, verify your identity, and manage your account settings and preferences.
• Age verification: To confirm that you are at least 21 years of age before permitting access to real-money gaming, as required by Philippine gaming regulations.
• Service delivery: To provide access to games, process deposits and withdrawals, credit bonuses, and deliver all other pub204 platform features.
• KYC and fraud prevention: To verify your identity, detect and prevent fraud, money laundering, and other prohibited activities, and to comply with anti-money laundering (AML) obligations.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Responsible gaming: To monitor gaming patterns, enforce self-exclusion requests, apply deposit and loss limits, and identify players who may be experiencing gambling-related harm.
• Legal compliance: To comply with applicable Philippine laws and regulations, including reporting obligations to regulatory authorities.
• Platform improvement: To analyze usage patterns, troubleshoot technical issues, and develop new features based on player behavior and feedback.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.

4. Data Sharing & Disclosure

pub204 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

4.1 Payment Processors

We share necessary financial data with our certified payment processing partners (including GCash, PayMaya, BPI, BDO, and Metrobank) to facilitate deposits and withdrawals. These processors are contractually bound to handle your data securely and only for the purpose of processing your transactions.

4.2 Identity Verification Providers

pub204 uses third-party KYC and identity verification service providers to assist with document verification and liveness checks. These providers process your identification documents solely for the purpose of verifying your identity and are prohibited from using your data for any other purpose.

4.3 Game Software Providers

Certain game providers integrated into the pub204 platform may receive limited technical data (such as a pseudonymous player identifier and session token) necessary to deliver their games. These providers do not receive your full name, contact details, or financial information.

4.4 Regulatory and Law Enforcement Authorities

pub204 may disclose your personal data to Philippine regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory directive. This includes reporting obligations under the Anti-Money Laundering Act (AMLA) and applicable PAGCOR regulations.

4.5 Professional Advisers

pub204 may share personal data with our legal counsel, auditors, and other professional advisers where necessary for the conduct of our business, subject to appropriate confidentiality obligations.

5. Cookies & Tracking Technologies

pub204 uses cookies and similar tracking technologies to operate and improve our platform. A cookie is a small text file placed on your device when you visit our website. We use the following types of cookies:

5.1 Strictly Necessary Cookies

These cookies are essential for the pub204 platform to function. They enable core features such as account login, session management, and security. You cannot opt out of strictly necessary cookies without disabling the platform entirely.

5.2 Performance & Analytics Cookies

These cookies collect anonymized information about how players use pub204, such as which pages are visited most frequently and whether error messages are received. This data helps us improve platform performance and user experience. We use aggregated, non-identifiable data for this purpose.

5.3 Functional Cookies

Functional cookies remember your preferences, such as your preferred language, display settings, and responsible gaming tool configurations, so you do not have to re-enter them on each visit.

5.4 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the pub204 platform. Refer to your browser's help documentation for instructions on managing cookie preferences.

6. Data Retention

pub204 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements. The following retention periods apply:

• Account and KYC data: Retained for a minimum of five (5) years from the date of account closure, as required by Philippine AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming activity logs: Retained for a minimum of three (3) years from the date of each session.
• Customer support communications: Retained for two (2) years from the date of the last interaction.
• Marketing consent records: Retained until you withdraw consent, plus one (1) year thereafter for compliance purposes.

When personal data is no longer required, pub204 will securely delete or anonymize it in accordance with our internal data disposal procedures. Anonymized data that can no longer be linked to an individual may be retained indefinitely for statistical and analytical purposes.

7. Security Measures

pub204 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and pub204 servers is encrypted using industry-standard SSL/TLS protocols.
• Password hashing: Account passwords are stored using strong one-way cryptographic hashing algorithms. pub204 staff cannot view your password in plain text.
• Two-factor authentication (2FA): pub204 offers 2FA to add an additional layer of security to your account login.
• Access controls: Access to personal data within pub204 is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Regular security audits: pub204 conducts periodic security assessments and penetration testing to identify and remediate vulnerabilities.
• Incident response: pub204 maintains a data breach response plan. In the event of a data breach that poses a risk to your rights, we will notify affected players and the relevant Philippine regulatory authority in accordance with applicable law.

8. Your Data Rights

Under the Philippine Data Privacy Act of 2012 and applicable regulations, you have the following rights in relation to your personal data held by pub204:

• Right to be informed: You have the right to be informed about how pub204 collects and uses your personal data. This Privacy Policy fulfills that obligation.
• Right of access: You have the right to request a copy of the personal data pub204 holds about you, along with information about how it is processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can update most account information directly through your pub204 account settings.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, subject to our overriding legal obligations.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where pub204 processes your data based on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact the pub204 support team. We will respond to all verified data rights requests within thirty (30) calendar days. We may need to verify your identity before processing your request.

9. Minors & Age Restriction

The pub204 platform is strictly intended for adults aged 21 years and older. pub204 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered on pub204 or provided personal data to us, please contact our support team immediately so we can investigate and take appropriate action.

10. International Data Transfers

pub204 primarily stores and processes personal data within the Philippines. In some cases, personal data may be transferred to and processed in other countries, for example where our game software providers or technical infrastructure partners are located outside the Philippines.

Where personal data is transferred internationally, pub204 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law. These safeguards may include contractual data protection clauses, adequacy decisions, or other legally recognized transfer mechanisms.

By using the pub204 platform, you acknowledge and consent to the transfer of your personal data to other countries as described in this section, subject to the safeguards described above.

11. Changes to This Privacy Policy

pub204 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players by email or through a prominent notice on the pub204 platform at least seven (7) days before the changes take effect, where practicable.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically to stay informed about how pub204 protects your personal data. Your continued use of the platform after the effective date of any changes constitutes your acceptance of the revised Policy.

12. Contact Us & Data Privacy Officer

If you have any questions, concerns, or complaints about this Privacy Policy or the way pub204 handles your personal data, or if you wish to exercise any of your data rights, please contact us through the following channels:

• Live Chat: Available 24/7 via the pub204 platform — the fastest way to reach us.
• Email: [email protected]
• Data Privacy Requests: [email protected]

pub204 aims to respond to all privacy-related enquiries within five (5) business days and to resolve data rights requests within thirty (30) calendar days of receipt. For complex requests, we may extend this period by an additional thirty (30) days, in which case we will notify you of the extension and the reason for it.

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.